Voice AI sometimes messes up answers because it misunderstands or guesses...

https://front-wiki.win/index.php/Voice_Agent_vs_Chatbot:_Which_One_Hallucinates_More_in_Support%3F

Voice AI sometimes messes up answers because it misunderstands or guesses without checking. One way to catch errors before they reach customers is by using a "readback" step—like repeating order IDs back for confirmation