Voice AI can slip up by mishearing or misunderstanding user details, leading to...

https://instaquoteapp.com/how-do-i-decide-what-the-source-of-truth-is-for-each-claim-type/

Voice AI can slip up by mishearing or misunderstanding user details, leading to wrong answers. A practical way to catch these mistakes is using controls like readback—having the system repeat order IDs aloud for confirmation