Voice AI can mess up answers when it mishears or guesses wrong behind the...

https://www.foxtrot-bookmarks.win/voice-ai-can-slip-up-by-mishearing-or-guessing-answers-leading-to-mistakes

Voice AI can mess up answers when it mishears or guesses wrong behind the scenes. A practical way to catch errors before they reach customers is using readbacks for order IDs, letting users confirm what the system heard