Voice AI can give wrong answers when it mishears, misinterprets data, or jumps...

https://www.bookmark-friend.win/voice-ai-errors-can-confuse-customers-like-mixing-up-order-codes-b3172-and

Voice AI can give wrong answers when it mishears, misinterprets data, or jumps ahead without verifying details. A simple way to catch errors before they reach the customer is using readback—like repeating order IDs aloud for confirmation