Start by listening without rushing to fix things. Ask what would help today,...

https://wiki-coast.win/index.php/What_Should_I_Do_If_They_Only_Want_to_%E2%80%9CPonder_Options%E2%80%9D_for_Weeks%3F

Start by listening without rushing to fix things. Ask what would help today, and offer one practical step, like sitting together while they call a support service or making a meal