Training should be compared with real store work regularly. If employees must ignore the lesson to get through normal transactions, something is wrong
Peer coaching should be measured by whether the learner improves, not by how many coaching sessions were scheduled
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Tribal knowledge is useful information that exists only in the heads of experienced employees. It becomes risky when a store depends on it but never verifies or documents it
Southwark trader near the market, wholesale account gone unpaid for a while. Recovered most of it once a proper letter went out instead of another phone call
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Shadowing can transfer bad habits as effectively as good ones. New hires often copy what experienced employees do, even when it conflicts with written policy