In 2026, AI customer service automation is hitting new marks: teams are seeing...

https://deanssuperchat.capitaljays.com/posts/muchbetter-case-study-how-they-hit-70-automation-in-7-days

In 2026, AI customer service automation is hitting new marks: teams are seeing up to 70% of routine tasks handled within the first week. But here’s the real kicker—most AI tools assist agents instead of fully resolving issues