How a 120-Site Retail Chain Misread 99.9% Uptime and Nearly Lost $420,480

https://www.mediafire.com/file/1tfcmeax42w2djs/pdf-89473-66436.pdf/file

Why the Uptime Metric Felt Safe - and Why It Wasn't BrightLane was a regional retail chain with 120 stores and a growing e-commerce arm. Leadership had negotiated vendor SLAs that promised 99