Getting a bad review removed from Google is possible, but it is not a...

https://technivorz.com/can-i-get-a-review-removed-if-it-mentions-events-that-never-happened/

Getting a bad review removed from Google is possible, but it is not a guaranteed fix. If a review clearly violates Google’s policies, you have a solid path to getting it taken down. Results vary based on the specific content and context of the post