AI voice agents improve phone support by reducing end-to-end latency, so...

https://penelopessmartdigests.talesignal.com/posts/how-do-function-calls-work-in-an-ai-voice-agent-for-refunds-and-orders

AI voice agents improve phone support by reducing end-to-end latency, so conversations flow naturally without awkward delays. They also use turn detection to know when a caller has finished speaking, making interactions smoother